ibis budget Birmingham Airport Terminal Building - NEC

I loved the place!!! The safe location. The immaculate and practical rooms. I was so impressed with their wonderful, talented, diverse staff. I have already rebooked. First, I needed my room changed due to my slight but non-visible disability. I felt uncomfortable asking, but I simply could not stay in that room. They immediately and empathetically understood and sorted it. Second, I snuck in the back lift, because it was closer to my room. Suddenly, my pass stopped working. So I snuck in when someone exited the lift, but I could not access my room. When I went to reception they already knew why I was there, and attended to me first. I had not said a word, but they told me that I could not access my room! No messing! I was impressed. When I kept asking how he knew, he just beamed smiles back at me. Third, I also have a very unusual food allergy and they were able to accommodate that also! They knew exactly what and how much of the ingredient was used in their meals when it was marinated and cooked. They were insistent that they checked. Despite saying no don't bother, he was off to the kitchen. No messing! They then kindly (and sensibly!) discouraged me from having the yummy item that I was allergic to, as they could see I was both surprised and disappointed, but they suggested something else. They really care about the wellbeing and safety of their customers. They are helping you when you are not even aware of it. You can just relax. I also was not made to feel apologetic, guilty, blamed or a burden for being different with less usual needs. I mostly appreciated the way that they unapologetically took co-responsibility for my safety without any drama. The warm care received reminded me of my departed mother. It really does take a village. Imagine how I would have felt if I had become ill, seriously unwell or someone found my room-key and accessed my room??! Brilliant, helpful staff who are an example for all other venues. Well done and thank you so much!

The room was clean, the bed was comfortable and the shower was powerful and easily adjustable. Really good to have tea and coffee facilities too (though there's a semi-secret teapoint on the 1st floor!). Reception staff were able to lend a hairdryer, which saved me bringing one from home for a 1-night stay. Lots of choice for breakfast and, apart from the scrambled eggs which I appreciate are difficult to do well at volume, the hot food was very good.

I am pleased to report that my stay at the hotel was entirely satisfactory and met all expected standards of accommodation. The room was adequately furnished and maintained in accordance with proper socialist principles. The staff performed their duties diligently, as befits workers dedicated to serving the people. Meals were provided punctually and contained sufficient nutritional value. All facilities functioned as intended, demonstrating the reliability of our nation's infrastructure. Overall, I found no cause for complaint, as everything was precisely as it should be in our great society. The experience reinforced my conviction in the superiority of our system in providing for the needs of the proletariat.

Room was very comfortable and quiet. Breakfast was very good with an excellent buffet. Staff very friendly and efficient. Great location for the terminal building - just a five minute walk - and easy to find.

It's the ideal location for an early morning flight, just a 2 minute walk from the hotel into the airport terminal. The staff were friendly & helpful & the room had everything I needed for just one night. I had two very heavy suitcases & was a bit concerned about how I was going to manage to drag them both to the terminal in the morning. The receptionist suggested grabbing one of the airport trolleys & just keep it in my room overnight ...a perfect solution! 😁